Terms and Conditions

Last Updated: Oct 20th, 2022



Welcome to Metal Prints Canada!


Our prepared terms and conditions govern the use of our website and services.


Metal Prints Canada reserves the right to add, delete and/or modify any of the terms and conditions mentioned here at any time and at its sole discretion.


The outlined terms and conditions are the only agreement between you (the user) and us (Metal Prints Canada) and supersede all prior or contemporaneous agreements, representations, warranties, and understandings.


By using our services you agree to accept and comply with the terms and conditions mentioned below. If you disagree with any of these terms you may not access our services.

Terms & Conditions For Placing Orders

To place an order you warrant that you are under a binding contract. As such, you must provide the following:

Personal Information

To place an order and create a User Account you will require to fill out the following personal information:


  • Your full name
  • Your primary email address
  • Your phone number
  • Your billing address
  • Your shipping address
  • Your credit/debit card information


By providing this information you represent and warrant the legal right to:


  1. Use any credit or debit card or other acceptable payment methods
  2. Acknowledge that all information provided is true, correct, and complete.


By providing this information you also grant us the right to forward the information to relevant third-party payment processing institutions that facilitate the completion of your order.

User Accounts – Terms & Conditions

All information provided must also be accurate, complete, and current. Failure to do so will constitute a breach of the terms, resulting in the immediate termination of a User Account.


Passwords generated for your user account are your responsibility. If you have disclosed your password to a third party or feel as if your password has been compromised you must contact us immediately.


You may not use a username that is the name of another person or entity or that is not lawfully available for use. You can also not use a name or trademark that is subject to any rights of another person or entity other than YOU without appropriate authorization.


Usernames that are otherwise offensive, vulgar, or obscene are also not accepted and can lead to the termination of an account.


Metal Prints Canada reserves the right to terminate or suspend a User Account immediately, without prior notice or liability, if you breach any of our Terms & Conditions.


Upon termination, you will lose your right to use our services.


If you wish to voluntarily terminate your account you can do so by simply discontinuing using our website or by contacting our team.

Order Cancelation

We reserve the right to cancel or refuse an order at any time. The reasons for refusal or cancelation include but are not limited to:


  • Stock availability
  • Erroneous orders
  • Errors in the information provided
  • We suspect a fraudulent, unauthorized, or illegal transaction

Your Order Cancelation Rights

Any products/services purchased on our website can only be returned or canceled if it is in accordance with our terms and conditions and our shipping and returns policy.


As such, please ensure you read through our shipping and returns policy as well as terms and conditions to better understand your rights when it comes to canceling or returning orders.


You only reserve the right to cancel and return an order if the product is in the same condition as when you received it and the package is in no way opened or worn due to misuse or lack of care.


Your payment will be reimbursed no later than 14 days from the day we receive the canceled or returned goods/products. No fees will be incurred for reimbursements and the same payment method will be used to reimburse the money.

You Cannot Cancel Your Order Under The Following Conditions:


  • The product ordered was heavily customized or personalized to your specifications
  • Products that are naturally not suited for returns as they expire or deteriorate rapidly
  • Products that were unsealed after delivery

Returns Procedure

To file for a return a customer needs to send an email with pictures of the damaged product to support@metalprintscanada.com; or fill out the Contact Us form.


The pictures will be reviewed within 24 hours. If it is found that the damage is a result of a manufacturing defect a Return Authorization Number will be issued to the customer after which they can return the products to the provided address.

Returns Window

A customer is allowed to return a product within 90 days of the receipt of the order.

Pricing Policy

We reserve the right to revise prices at any time prior to you placing an order.


Prices can also be revised after placing an order in the event of occurrences that can make shipping more expensive. This can include government actions, changes in customs duties, spikes in shipping charges, rising foreign exchange costs, and/or any other external factor beyond the control of the company.

Payment Terms

All orders are subject to a one-time upfront payment. We accept most types of payment methods including Visa, Mastercard, American Express, and other online payment wallets such as Paypal.


All credit/debit cards are subject to validation checks and require authorization by the card issuer before an order is deemed complete. Delays in required authorization can delay your order which we are not liable for.

Stock Availability, Errors & Other Inaccuracies

As a Canadian-owned and operated small business we are always striving to offer products of the highest quality standards and as such our offerings are constantly changing.


Due to this some of the products you see can be mispriced, unavailable, or inaccurately described as we still haven’t updated our inventory. As such, we can not guarantee the accuracy or completeness of information, including prices, product images, specifications, availability, and services.


We also reserve the right to change or update product information and to correct errors, inaccuracies, or omissions at any time without providing any prior notice.

Copyright & Content Restrictions

We allow our users to post content on our website. However, the responsibility that the content presented is legal, reliable, and appropriate falls upon your shoulders.


When providing content you must acknowledge that:


  1. The content provided is yours and you own it or have the right to use it.
  2. You agree to grant us the rights and license to use the content as provided in the before-mentioned terms and conditions.
  • The posting of your content does not violate the privacy rights, publicity rights, copyrights, and contract rights of any other person.


Any content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable may be refused or removed.


We reserve the right to determine whether any content is inappropriate or doesn’t comply with our terms. When posting content you must also agree that Metal Prints Canada is under no circumstance responsible or liable for any content, including any errors or omissions, or any loss or damage of any kind incurred as a result of your use of any content.

Copyright & Intellectual Property

All the content including but not limited to: Design, graphics, organization, and digital conversion related to the site are protected under applicable copyright, trademarks, and other property rights.


Copying, downloading, or redistribution of any such matters or any part of the site, is strictly prohibited.


The website and its original content, features, and functionality are the exclusive property of Metal Prints Canada and its licensors.


Metal Prints Canada also highly respects the intellectual property rights of its users. If you are a copyright owner or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement you must submit your notice in writing to the attention of our copyright agent via email at support@metalprintscanada.com.


Please make sure to include a detailed description of the alleged infringement in your notice. You may be held accountable for damages which include the cost of attorneys’ fees for misrepresenting that any content is infringing your copyright.

Newsletter Subscription Offers Terms & Conditions

  • Any Newsletter Offer is only applicable if you are a subscriber
  • The offer will work on base price only & is not applicable for special sizes or personalized Metal Prints and Accessories.
  • The final price will be discounted automatically at checkout after applying the coupon code.
  • An offer can be used multiple times, but you can only apply a coupon code once per order.
  • An offer is not valid for previous purchases and/or cannot be combined with other offers.
  • Metal Prints Canada reserves the right to rescind, revoke or terminate any offer at any time, with or without cause.


Contact us at info@metalprintscanada.com for any queries, questions, or concerns.

Disclaimer & Limitations Of Liability

Metal Prints Canada does not represent or warrant that the website will be uninterrupted, free of errors and inaccuracies, reliable, timely, or meet user’s requirements.


Metal Prints Canada is also not liable to any user or any third party for any consequential, incidental, indirect, punitive or special damages that include damages relating to lost profits, lost data, or loss of goodwill. This is applicable even in the event that the Company was advised of the possibility of such damages.


Under no event will the liability of Metal Prints Canada exceed the value of the metal prints ordered or the service rendered. The value of the prints is limited to the stated value on the order or what was charged to the customer.