Frequently Asked Questions

FILE PREPARATION

Q) What Type Of File Size Is Acceptable?

You can upload or attach any file without having to modify, edit or manipulate it in any way.
Any image can be printed by metalprints.ca. If you do end up modifying the image before
sending it over we recommend saving the image as per its original file size and not
compressing the file in any way. Make sure that when saving files as JPEG your editing
software saves them at the highest quality settings available.

 

At Metalprints.ca we are currently accepting a maximum file size of 256 MB. The maximum
pixel size that can be attached is also set at 100 million pixels. When attaching a file make
sure the file size and pixel size are less than these limits in order to be uploaded
successfully. For larger files, please contact us for further instructions.


A Few Helpful Tips:

  • When editing a file save it as a TIFF or PSD (Photoshop format) until you are done with your work
  • Once you are done, save it as a JPEG for order submission
  • If further editing is required make sure it is done on the TIFF or PSD file.
Q) What Type Of Files Are Printable?
JPEG or PNG files can be converted into metal prints.
Q) What Color Space Should Be Use For Images?

Adobe RGB or sRGB is preferred.

Q) How will my printed image look compared to what I see on my monitor?

The printed image should look very close to what you see on your monitor. However, depending on what kind of monitor you have the results may slightly vary.

Q) Are The Images Color Corrected For Best Results?

Yes, all the images that are uploaded to metalprints.ca are color corrected by our experienced technicians who will often make minimal adjustments at their own discretion when necessary. Minor adjustments such as balancing color, brightness, saturation, and contrast can produce even better results when printed on metal.

Q) Can I Order Metal Prints Without Any Color Correction?

Yes, you absolutely can. If you want your image to be printed just the way it is simply uncheck the Color Correction checkbox on the metalprints.ca cart page. For any further questions or inquiries please contact us.

Q) How Much Bleed Space Should I Allow?

It is recommended that you account for at least a 1/8″ bleed space to help ensure that all essential details remain well away from the edges. Do not add a 1/8″ border to compensate for the bleed, as this can lead to unpredictable results. However, if you really do want a border make sure it is at least 1/4″ thick as this will allow for better results.

Q) What Subject Matter DON’T You Print?

We will print any image as long as it doesn’t violate any state or federal laws – due to explicit or copyrighted content. It is part of our company policy to ensure that your files are not printed or used beyond the order you submit. We ensure strict adherence to this rule.

Q) How Thick Are Metal Prints?

Metal prints without any mounting options are extremely thin only about 0.045 inches to be precise.

Q) What Surface Is Best For Metal Prints?

As a rule of thumb, white base surfaces are best when you are looking for vibrant and accurate color results. However, if you don’t want your image to be too shiny or glossy and with a deeper color range, the sheer surface is perhaps your best option. Still not sure, contact us today to learn more.

Q) Which Wall Mount Hanging Option Is Best?

For smaller prints, the metal float hangar is best. For mid-sized prints, the float mount hangar is best. For any metal prints larger than 30×45 it is best to use a ¾” Inset Frame.

Q) How Long Do Metal Prints last?

Metal prints will last up to four times longer than standard photographic prints. They can last for up to 100 years in moderate climatic conditions and when placed away from sunlight – without ever fading.

Q) Do You Offer Bulk Discount Rates?

If you are seeking to place an order for 10 or more metal prints please contact us via email and give us an idea about your business or project. We don’t normally offer bulk rates but exceptions can be made depending on circumstances. As such, don’t hesitate to reach out!

Q) When Do You Have Sales & Promotions?

To keep in touch with all our latest offerings make sure to subscribe to our newsletter and follow us on Instagram, Facebook, and Twitter!

Q) What Payment Methods Are Accepted?

We accept Visa and Mastercard.

Q) What Is The Best Way To Mount A Metal Print?

The easiest and most secure way of hanging a metal print is to use a flathead nail for small-size prints or anchor the print using screws for large-size prints.

Q) How To Clean My Metal Prints?

All our metal prints are waterproof and as such can easily be wiped clean using a clean cloth and standard glass cleaner or even water.

Q) Can You Hang Metal Prints Outdoors?

Yes, you most certainly can. We recommend ordering the Performance EXT High Gloss Metal finish for any metal prints that you plan on hanging outdoors. This metal finish can last for up to 2-3 years when placed in direct sunlight without fading!

Q) What Do I Do If My Metal Print Arrives Damaged?

Please Contact Us immediately with your order number and pictures of the damaged product. We will get back to you shortly with further instructions.

Q) Can I Return Or Exchange Prints?

All sales are final. As such, we do any accept any returns or exchanges unless the product itself was damaged upon arrival. For more information, you can read up on our shipping and return policy.

PRODUCTS

How thick are MetalPrints?

MetalPrints without any mounting options are .045” (3/64″) thick.

What surface is best for my image?

We have 6 surfaces, so there is a lot of room for creative choice! Generally, we recommend our 4 white base surfaces for the most accurate color results — High Gloss, Mid-Gloss, Satin (matte), and Textured. For a more stylized look, on our 2 aluminum base surfaces — Sheer Glossy and Sheer Satin — the light and white areas of your images will appear translucent to show the aluminum grain underneath. If reflection is a concern, we recommend going with Mid-Gloss or Satin or Sheer Satin. If you’re looking to display your image with a deeper color range, High Gloss or Sheer Glossy are your best bets. Mid-Gloss is a perfect compromise between our reflective High Gloss and ultra-matte Satin surfaces.

  • High Gloss – Our most brilliant, vibrant and spectacular surface with a pure white base, accurate colors
  • Mid Gloss – Brilliant surface with white base, accurate colors and less glare than High Gloss
  • Satin – Accurate colors on a white matte surface for reflection free prints
  • Textured – A non-reflective surface with a subtle pebble texture that enhances images with a soft, organic look
  • Sheer Glossy – A clear, glossy surface which allows the metal base to show behind your image
  • Sheer Satin – A clear, matte surface which allows the metal base to show behind the image

 

Still not sure which surface is right for you? Order a Sample Pack here for one print in each surface at a discounted rate.

Which hanging option is best for each size?

We have a wide variety of hanging options, including float mounts that make your print look like it is floating off of the wall, tradional frame mouldings, and holes drilled for hanging using your own hardware. Here are our default hangers, broken down by standard sizes:

  • Metal Float Hanger – up to 8×12/10×10”
  • Float Mount Hanger – larger than 8×12/10×10” and up to 30×45”
  • 3/4″ Inset Frame – larger than 30×45” and up to 48×96”
How long will MetalPrints last?

MetalPrints on our standard surfaces last 2 to 4 times the longevity of standard photographic prints, which are archival (meaning they will last 100 years in a moderate climate, away from direct sunlight). If you know your MetalPrint will be displayed in direct sunlight, we recommend choosing Performance EXT Metal, which is proven to last 2-3 years in direct sunlight without noticeable fading.

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